Nodak Electric Cooperative strives to limit power outages. But when Mother Nature has different ideas and an outage does occur, it is helpful to report it as soon as possible.
In the case of any life-threatening emergency (fire, downed “live” power line, etc.), call 911 before calling Nodak at (800) 732-4373. Please do not report outages through email or Facebook, as they are not monitored 24/7 and it may delay response time.
Power outages happen for a variety of reasons. Storms are often the cause of large outages because of high winds, lightning, rain or ice. Other outages can be caused by equipment problems and wildlife.
Whatever the cause, Nodak asks members to call in to report the outage and to refer to our online outage map (found on our homepage, in the top right corner under Outages). The outage map updates automatically and allows you to keep track of the status and location of outages. Nodak’s Facebook page also offers timely notices and frequent updates on larger outages and restoration status.
Our operations center monitors outages 24/7 and crews are always on call to help restore power.
Please make sure we have your current phone number on file and that your account information is updated. With a current phone number tied to your account, we can more quickly locate the area where power is out and restore your electricity. To update your account information, log in to your online account, or email or call us.
We try to offer estimated restoration times when possible, but there are many factors that can complicate power restoration. When lines are down or equipment is damaged, it can take longer to get the lights back on.
Downed power lines are dangerous! Assume any power line that is down is energized and stay away. Remember – if the situation is an emergency, call 911. Report the downed line to Nodak at (800) 732-4373.
Outage Response Process
Helping us helps you. Here are the steps Nodak takes to restore your power:
- Report a power outage as soon as possible. Having your meter number or account number handy is a time saver for the dispatcher. These numbers can be found on your most recent electric bill.
- To the best of your ability, notify the dispatcher if you heard or saw anything that could identify a probable cause of the outage, such as a loud bang, flash of light or tree on the line. This information could reduce restoration time.
- Outages are entered in the Outage Management System (OMS) to help pinpoint the location of the problem. The Outage Viewer map on the Nodak Electric website displays the current status and continuously updates outage restoration. We want our members to know what areas are being affected.
- Nodak’s line crews are called out to investigate the outage cause and safely make the repairs to restore power.
- The line crews verify the restoration and report back to the dispatcher with data to clear the outage.
The online outage map updates automatically and allows you to keep track of the status and location of outages. View the Nodak outage map at www.nodakelectric.com/outages/.